2026 Surron Ultra Bee HP
2026 Surron Ultra Bee HP is backordered and will be shipped on January 15th 2026
Shipping & Delivery
Shipping & Delivery
Shipping (Australia)
We offer FREE Australia wide shipping on Cooly Bikes.
Dispatch & delivery times
- Most orders ship within 1–2 business days (when in stock)
- Delivery is typically 1–7 business days depending on your location
Tracking
Once your order is on the way, you’ll receive tracking details so you can follow your delivery.
Fully assembled e-bike delivery (Eastern Seaboard major cities)
For most major cities on the Eastern Seaboard of Australia, we can ship your e-bike fully assembled.
- Your bike arrives protected and ready for a quick safety check
- Before your first ride, check tyre pressure and do a quick once-over
Boxed e-bike delivery (other areas)
For locations outside major Eastern Seaboard cities, your e-bike may arrive boxed for safe transport.
- Packaged to protect it in transit
- Basic assembly may be required, for example:Fit front wheelFit handlebarsFit pedals
If you’re unsure which option applies to your address, contact us and we’ll confirm before you order.
Local pickup (Coolangatta)
Prefer to collect? Pickup is available from our Coolangatta showroom. Choose pickup at checkout and we’ll contact you to organise a time.
Remote areas
Some remote locations may take a little longer. If you’re unsure, contact us and we’ll confirm delivery timing.
Your Cooly is on the move.
Enter your tracking number below to check the latest available delivery updates for your order.
You'll find your tracking number in your shipping confirmation email.
From dispatch to delivery
Most in-stock orders dispatch within approximately 1–2 business days.
Delivery typically takes 1–7 business days depending on your location.
Remote areas may take longer.
Tracking not showing yet?
Tracking can take a little time to appear after your shipping confirmation is sent.
If your tracking information has not updated yet, check again a little later.
Need help with your delivery?
If something does not look right or you need help finding your order, contact the Cooly Crew.
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ready so we can look into it for you.
Want more delivery information?
For more information about shipping, delivery and what to expect when your Cooly arrives, visit our Shipping & Delivery page.
View Shipping & Delivery Information →Gold Coast roots. Australia-wide support.
Cooly Bikes Warranty
Cooly Bikes Warranty
Warranty
Every Cooly Bike comes with a 1-year comprehensive warranty for peace of mind.
What’s covered
Warranty covers manufacturing faults in key components, including:
- Frame
- Motor
- Battery
- Controller
- Display
- Charger and electrical components
What’s not covered
Warranty does not cover:
- Normal wear and tear (tyres, tubes, brake pads, grips, cosmetic marks)
- Damage from misuse, accidents, water damage, neglect or improper storage
- Unauthorised modifications or repairs
- Use outside intended conditions or failure to follow care instructions
How to make a claim
To lodge a warranty claim, contact our team with:
- Your order number
- A clear description of the issue
- Photos or video showing the problem
We’ll assess it quickly and guide you through the next steps.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
1 Year Comprehensive Warranty
At Cooly Bikes, we stand behind the bikes we sell.
Every eligible Cooly Bike is backed by our 1 Year Comprehensive Warranty, covering the specified components below against applicable manufacturing faults and defects during the warranty period.
If something doesn’t seem right, our team is here to help work through the issue and get you pointed towards the right solution.
Our voluntary warranty sits alongside your rights and remedies under Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The benefits provided by the Cooly Bikes 1 Year Comprehensive Warranty are additional to any other rights and remedies available to you under Australian Consumer Law.
What's Covered for 1 Year?
The following components are covered under the Cooly Bikes voluntary warranty for 1 year:
Straightforward Support From Day One
Our 1 Year Comprehensive Warranty is a voluntary warranty provided by Cooly Bikes. It is in addition to your rights and remedies under Australian Consumer Law, and those rights are not limited to the one-year voluntary warranty period. Consumer guarantees apply automatically and cannot be excluded, restricted or replaced by this warranty.
The 1 Year Comprehensive Warranty begins from the date the original customer takes delivery of the product.
The one-year period applies to the voluntary Cooly Bikes warranty. It does not limit any consumer guarantee or other statutory right that may continue to apply beyond that period.
Transfer of Ownership
The Cooly Bikes 1 Year Comprehensive Warranty is transferable with the bike for the remaining balance of the original one-year warranty period.
A subsequent owner may access the remaining voluntary warranty period provided they can supply satisfactory proof that the bike was originally purchased through Cooly Bikes or an authorised Cooly Bikes distributor/dealer.
Transfer of ownership does not restart, reset or extend the warranty period. The one-year warranty continues to run from the date the original customer took delivery of the product.
For example, if ownership transfers six months after the original customer takes delivery, the subsequent owner may access the remaining six months of the voluntary warranty, subject to the warranty terms and satisfactory proof of the original qualifying purchase.
This transferability provision relates specifically to the Cooly Bikes voluntary warranty. Australian Consumer Law rights and remedies remain separate and unaffected.
What the Cooly Bikes Warranty Covers
During the warranty period, the Cooly Bikes voluntary warranty covers applicable manufacturing faults, defects or failures affecting the covered components where the issue arises during normal intended use of the product.
If a claim is covered by the voluntary warranty, Cooly Bikes will arrange an appropriate remedy depending on the nature of the fault and the circumstances.
This may include:
- Repair
- Replacement of an affected component
- Authorised service support
- Another appropriate remedy available under the voluntary warranty
Your remedies under Australian Consumer Law may differ depending on the circumstances and remain unaffected by this voluntary warranty.
Need to Make a Claim?
We've kept the process straightforward.
To start a warranty enquiry or claim, email:
warranty@coolybikes.comThere is no separate online warranty claim form.
Our team will review the information provided.
Depending on the issue, we may need to carry out troubleshooting, request additional information, arrange an inspection, request photos or video, or arrange assessment by an authorised service provider.
If the issue is covered by the Cooly Bikes voluntary warranty, we'll arrange an appropriate remedy based on the circumstances.
This may include repair, replacement of an affected component, authorised service support or another appropriate remedy available under the voluntary warranty.
Nothing in this process limits any remedy available to you under Australian Consumer Law.
- Your name and contact details
- Order details or other proof of purchase
- Bike model
- Serial number, where relevant
- A clear description of the issue
- Photos
- Video, where relevant
- Other reasonable diagnostic information relevant to the claimed fault
The Cooly Bikes Bike Registration form is separate from the warranty claim process. Registration does not activate or commence the warranty.
What Counts as Proof of Purchase?
We may ask for proof of purchase so we can identify the transaction and assess the claim.
A paper receipt is not necessarily the only acceptable form of proof. Relevant proof may include an order confirmation, transaction record, card or bank statement, receipt or reference number, or other documentation that reasonably establishes the original qualifying purchase.
Things to Know
When the Voluntary Warranty May Not Apply
The Cooly Bikes voluntary warranty does not generally cover damage or failure caused or contributed to by:
- Accident, collision, impact, abuse or misuse
- Stunts, freestyle riding or other use outside the product's intended operation
- Fire, flood, storm or other external events
- Water or environmental exposure where the issue was not caused by a covered manufacturing defect
- Rust, corrosion or environmental deterioration arising through use, storage or exposure rather than a covered defect
- Foreign objects, debris or external contamination
- Normal wear and tear
- Poor, inappropriate or neglected maintenance where that maintenance issue caused or contributed to the fault
- Incompatible parts or components where they caused or contributed to the fault
- Unauthorised modification, derestriction or tampering where it caused or contributed to the fault
- Unauthorised repairs or associated work where they caused or contributed to the fault
- Operation outside the model's approved configuration where that operation caused or contributed to the fault
- Transport damage arising from transport independently arranged by the customer where that damage was not caused by Cooly Bikes or its authorised freight provider
These exclusions apply to the Cooly Bikes voluntary warranty only. They do not exclude, restrict or remove any rights or remedies that cannot lawfully be excluded under Australian Consumer Law.
Normal Wear & Consumable Parts
Bikes contain components that naturally wear through normal use.
Normal wear and tear is not generally a manufacturing defect and is therefore not normally covered by the Cooly Bikes voluntary warranty.
Examples may include:
- Tyres
- Tubes
- Brake pads
- Bearings
- Seats and other contact surfaces
- Other consumable components
This does not mean a wear or consumable component can never be covered. If a component has a genuine manufacturing fault or defect, rights under this warranty or Australian Consumer Law may still apply depending on the circumstances.
Looking After Your Cooly
Regular maintenance helps keep your bike safe, reliable and riding the way it should.
We recommend servicing your bike appropriately for how often and where you ride it.
Damage caused or contributed to by neglected or inappropriate maintenance may fall outside the Cooly Bikes voluntary warranty.
Simply missing a service does not remove rights that may otherwise exist under Australian Consumer Law.
View our service menu and book here →Modifications & Approved Configuration
Cooly Bikes sells genuinely separate product configurations designed for different intended uses.
Unauthorised modification, derestriction, tampering, incompatible components, unauthorised repairs or operation outside the model's approved configuration may affect the Cooly Bikes voluntary warranty where they caused or contributed to the fault being claimed.
A modification, component or repair does not automatically cancel the entire voluntary warranty merely because it exists.
Australian Consumer Law rights remain unaffected.
Freight, Transport & Assessment
There is no fee to submit a voluntary warranty claim.
Because e-bikes are large and heavy products, please contact Cooly Bikes before arranging return freight or transport for a warranty claim.
Where a product or component can reasonably be posted or easily returned, Cooly Bikes may ask the customer to initially pay the applicable reasonable postage, freight or transport cost for assessment.
Where assessment by a qualified Cooly Bikes mechanic confirms a manufacturing fault covered by the voluntary warranty, Cooly Bikes will reimburse the reasonable approved postage, freight or transport cost.
Where a faulty product is large, heavy or difficult to return, including a complete eBike where applicable, Cooly Bikes will arrange or cover appropriate collection or transport where required by Australian Consumer Law.
Reimbursement
Approved reimbursement will be processed within 10 days of approval.
Please keep receipts or other reasonable evidence of approved postage, freight or transport expenses associated with a claim.
There is no blanket policy stating that assessment, inspection, collection, freight or transport charges automatically apply simply because a claimed fault is ultimately found not to be covered.
Where a bike or component needs to be transported, please package it securely and follow any reasonable transport instructions provided by Cooly Bikes.
Nothing in this section limits your rights or remedies under Australian Consumer Law.
Purchased Through an Authorised Cooly Bikes Dealer?
If you purchased your Cooly Bike through an authorised dealer, please contact that dealer in the first instance for assistance.
They will often be the quickest starting point because they have the original sale details and may be able to inspect the bike locally.
Cooly Bikes also remains available to assist with applicable warranty enquiries.
Michael Groome trading as Cooly Bikes
Trading name:
Cooly Bikes
Warranty address:
Beach House Plaza Shop 11
52–58 Marine Parade
Coolangatta QLD 4225
Warranty email:
warranty@coolybikes.com
Warranty phone:
07 5518 3478
Not Sure If It's a Warranty Issue?
Email warranty@coolybikes.com or call 07 5518 3478 and our team will help you work out the right next step.
For routine servicing or maintenance, use our Service Booking page.
2026 Surron Ultra Bee HP is backordered and will be shipped on January 15th 2026
24.5kW High-Performance Electric Motorcycle
The 2026 Surron Ultra Bee HP is a high-performance electric motorcycle built for riders who want serious off-road capability without giving up road-going versatility.
For 2026, Surron has increased maximum power to 24.5kW and manufacturer-listed maximum torque to 520 N·m, while introducing a second-generation HairPin motor, MTPA/MTPV FOC sinewave controller, 74V 60Ah removable battery, advanced rider aids and two distinct Australian configurations.
The Ultra Bee HP is available as the more off-road-focused Ultra Bee HP T and the all-terrain Ultra Bee HP R.
24.5kW Maximum Power
The Ultra Bee HP uses Surron’s second-generation HairPin motor architecture, paired with an MTPA/MTPV FOC sinewave controller.
The manufacturer lists maximum output at 24.5kW with maximum torque of 520 N·m. Power is delivered through a belt-and-chain transmission with a three-level adjustable ride-by-wire throttle.
Surron lists a manufacturer maximum speed of 95 km/h for the Australian Ultra Bee HP specification.
74V 60Ah Removable Battery
Power comes from a removable 74V 60Ah lithium-ion battery with 4,440Wh of capacity.
Surron lists a manufacturer-estimated maximum range of up to 115 km at 50 km/h.
Actual range can vary significantly depending on rider weight, terrain, speed, riding style, acceleration, power use, weather, tyre setup and other operating conditions.
The battery weighs approximately 21.3 kg and incorporates battery-management and temperature-monitoring technology.
The manufacturer states approximately 2.5 hours from 20% to 80% for charging.
Six Riding Modes
The Ultra Bee HP gives riders a broad range of selectable operating modes designed for different riding conditions.
- Eco — energy-conscious power delivery
- Daily — balanced everyday power delivery
- Sports — increased performance response
- Turbo — short-duration access to maximum 24.5kW output
- Crawl — controlled power delivery for low-speed technical terrain
- Reverse — limited-speed reverse function
Traction Control + Rider Aids
The Ultra Bee HP uses Surron’s traction-control system with three selectable intervention levels designed to help manage rear-wheel slip across changing terrain.
Riders can also adjust supported throttle-response and energy-recovery settings, allowing the motorcycle’s behaviour to be tailored to different surfaces and riding styles.
Additional rider-assistance functions include Auto Hold, selectable coasting regeneration, braking regeneration, tilt protection, brake-priority override protection and Surron Wheelie Control.
Surron Wheelie Control
The Ultra Bee HP introduces Surron Wheelie Control, an IMU-based system designed to help manage motorcycle pitch angle.
The system provides two selectable settings:
- L1 Learning Mode — low-angle assistance
- L2 Advanced Mode — higher-angle control range
Surron specifies Wheelie Control for suitable flat-surface use and advises against activation during jumps or on steep terrain.
KKE Full Suspension
The Ultra Bee HP uses a 37 mm KKE inverted front fork with 240 mm of travel.
At the rear, a KKE single shock provides 240 mm of wheel travel, giving the platform a full-suspension setup designed around both road and off-road riding.
4-Piston Hydraulic Brakes
Front and rear braking is handled by bilateral 4-piston hydraulic brake systems with 240 mm wave discs.
The braking package is matched to the increased performance of the Ultra Bee HP platform without relying on unsupported stopping-distance or comparative claims.
Ultra Bee HP T vs Ultra Bee HP R
The 2026 Ultra Bee HP is offered in two configurations with different tyre and riding priorities.
Ultra Bee HP T
The Ultra Bee HP T is the more off-road-focused configuration.
- Front: 80/100-19 CST off-road tyre
- Rear: 100/90-18 CST knobby tyre
- Wet Weight: approximately 91 kg
Ultra Bee HP R
The Ultra Bee HP R uses a more all-terrain-focused wheel and tyre setup suited to riders balancing road use with trail capability.
- Front: 90/90-19 CST all-terrain tyre
- Rear: 120/80-18 CST all-terrain tyre
- Wet Weight: approximately 93 kg
Forged Aluminium Chassis
The Ultra Bee HP is built around a forged aluminium-alloy frame with a manufacturer-described 50:50 front-to-rear weight distribution.
Chassis dimensions include a 1,380 mm wheelbase, 910 mm seat height and 318 mm ground clearance.
Overall dimensions are approximately 2,010 × 850 × 1,180 mm.
Connected Through the Surron App
A T-Box communication module connects the Ultra Bee HP with the Surron app.
Depending on supported app functionality, riders can access vehicle information including battery level, mileage and location, adjust compatible motorcycle parameters and receive supported over-the-air software updates.
Key Features
- 24.5kW Maximum Power
- 520 N·m Manufacturer-Listed Maximum Torque
- Second-Generation HairPin Motor
- MTPA/MTPV FOC Sinewave Controller
- 74V 60Ah / 4,440Wh Removable Lithium-Ion Battery
- Manufacturer-Estimated Range of Up to 115 km at 50 km/h
- 95 km/h Manufacturer-Listed Maximum Speed
- Approximately 2.5-Hour Charge Time from 20% to 80%
- Eco, Daily, Sports, Turbo, Crawl + Reverse Modes
- Three-Level Adjustable Ride-by-Wire Throttle
- Selectable Traction Control
- Adjustable Energy Recovery
- Surron Wheelie Control
- Auto Hold
- 37 mm KKE Inverted Front Fork — 240 mm Travel
- KKE Rear Shock — 240 mm Wheel Travel
- 4-Piston Hydraulic Brakes
- 240 mm Wave Brake Discs
- Forged Aluminium-Alloy Frame
- Surron App Connectivity + Supported OTA Updates
2026 Surron Ultra Bee HP Specifications
| Product | 2026 Surron Ultra Bee HP |
|---|---|
| Category | Electric Dual-Sport Motorcycle |
| Configurations | Ultra Bee HP T / Ultra Bee HP R |
| Motor | Second-generation HairPin electric motor |
| Maximum Power | 24.5kW |
| Manufacturer-Listed Maximum Torque | 520 N·m |
| Controller | MTPA/MTPV FOC sinewave controller |
| Transmission | Belt + chain |
| Throttle | Ride-by-wire, 3-level adjustable |
| Manufacturer-Listed Maximum Speed | 95 km/h |
| Battery | 74V 60Ah removable lithium-ion |
| Battery Capacity | 4,440Wh |
| Battery Weight | Approximately 21.3 kg |
| Manufacturer-Estimated Maximum Range | Up to 115 km at 50 km/h* |
| Charging | Approximately 2.5 hours from 20% to 80% |
| Front Suspension | 37 mm KKE inverted fork, 240 mm travel |
| Rear Suspension | KKE single rear shock, 240 mm wheel travel |
| Brakes | Bilateral 4-piston hydraulic, front and rear |
| Brake Discs | 240 mm wave discs |
| HP T Tyres | 80/100-19 front / 100/90-18 rear |
| HP R Tyres | 90/90-19 front / 120/80-18 rear |
| Wet Weight | HP T: approximately 91 kg / HP R: approximately 93 kg |
| Manufacturer-Listed Carrying Capacity | 100 kg |
| Wheelbase | 1,380 mm |
| Seat Height | 910 mm |
| Ground Clearance | 318 mm |
| Dimensions | 2,010 × 850 × 1,180 mm |
| Riding Modes | Eco / Daily / Sports / Turbo / Crawl / Reverse |
*Range is a manufacturer estimate. Actual range can vary significantly depending on rider weight, terrain, speed, riding style, acceleration, power use, weather, tyre setup and other operating conditions.
ADR-Approved Australian Road-Going Platform
Surron Australia specifies the 2026 Ultra Bee HP as ADR-approved for registration in Australia and lists the model as LAMS approved.
Registration, licensing, on-road costs and legal-use requirements vary by jurisdiction and rider circumstances. Riders should confirm the requirements that apply to them before riding on public roads.
e-Bike Financing Made Easy with Lend Co.
Lendco Finance has partnered with Cooly Bikes to bring you a smarter, more flexible way to own your dream eBike. Whether you're commuting, cruising, or exploring off-road, our tailored finance solutions make it easy to get moving, without the upfront cost. We understand that everyone’s journey is different. That’s why we offer custom payment plans designed around your lifestyle and budget.
Ready to ride? Try our loan calculator and apply now to own your Cooly Bike with flexible payment terms that work for you.
*Rates starting from 5.95%. All rates depend on credit profile and lender policy. For quoting, we suggest using 12.50% as a standard and 15.78% for lower credit profiles. This calculator provides general information only and does not constitute a formal finance offer. Cooly Bikes s not a credit provider and does not offer financial advice. Finance is independently provided by our third-party partner and all applications are subject to their approval criteria and terms.
