Frequently Asked Questions - Cooly Bikes Australia
🚴♂️ Are Electric Bikes Legal in Australia?
Absolutely! All Cooly Bikes roll out of the box road-legal at 250W and 25km/h, making them street-legal across Australia. Each state has its own take on e-bike regulations, so we always recommend checking your local laws to stay in the know.
Our bikes come with throttle and can be isolated, letting you cruise in public mode or unlock private mode for off-road adventures. Want to unleash the full power on private property? Just sign our compliance form and you're good to go!
Check your state's e-bike laws:
- NSW: transport.nsw.gov.au/roadsafety/bicycle-riders/ebikes
- QLD: https://streetsmarts.initiatives.qld.gov.au/electric-bikes/
- VIC: transport.vic.gov.au/road-and-active-transport/active-transport/bicycles/electric-bikes
- SA: sa.gov.au/topics/transport-travel-and-motoring/cycling/cycling-rules
- WA: wa.gov.au/service/transport/road-rules-and-safety/bicycle-road-rules
- NT: nt.gov.au/driving/road-rules/bicycle-rules
⚡ What's the Deal with Electric Bike Laws in Australia?
Here's the current situation: Australian e-bike laws require motors to be 250W maximum with 25km/h speed assistance cutoff for road legal use. NSW has some variations allowing up to 500W in certain cases, but the 25km/h speed limit remains consistent across all states.
All Cooly Bikes comply with Australian Design Rules and come road-legal straight out of the box. For private property and off-road use, you can unlock higher speeds, but always remember to switch back to legal mode on public roads!
✅ Do Your Bikes Meet Australian Safety Standards?
You bet they do! Our bikes meet one of the three required Australian standards:
- AS15194:2026
- EN15194:2017+A1:2023
- UL2849
Ride easy knowing your Cooly Bike is built to the highest safety and performance standards and fully complies with Australian regulations!
🏃♂️ How Fast Do Cooly Bikes Go?
Our electric bikes cruise at 25km/h to keep things legal on public roads across Australia. But here's where it gets exciting - on private property, you can unlock speeds between 45-50+km/h depending on your model!
Speed breakdown by model:
- Road legal mode: 25km/h (all models)
- Private property mode: 45-50+km/h (varies by model)
Remember: High speeds are for private property only - always switch back to legal mode on public roads, bike paths, and shared spaces!
🔋 How Far Can I Ride on a Single Charge?
Range depends on conditions, but here's what you can expect with pedal assist:
- Cooly Ripper: Up to >55km (48V 18.2Ah battery)
- Cooly Cruiser Pro: >55km (18.2Ah battery)
- Cooly Cruiser: >45-50km (varies by battery)
- Cooly Breeze: >55km
- Cooly Grom: >35km (perfect for kids!)
- Cooly Bolt: >55km+
Real-world factors affecting range:
- Rider weight and riding style
- Terrain (Gold Coast beaches vs hinterland hills)
- Weather conditions (headwinds reduce range)
- Assist level (throttle vs pedal assist)
- Tyre pressure and maintenance
Pro tip: On the Gold Coast's flat coastal paths, you'll get maximum range!
⚡ How Long Does It Take to Charge the Battery?
Most Cooly Bikes charge fully in 2-7 hours using the standard charger included with your bike.
Charging timeline:
- 0-50%: 2-2.5 hours
- 50-80%: Additional 1.5-2 hours
- 80-100%: Final 1-2 hours (slows for battery protection)
Best practices:
- Partial charges are better for battery longevity
- Charge in cool, dry locations (important in our humid Gold Coast climate!)
- Let battery cool after long rides before charging
📊 Why Does My Battery Level Drop 2 Bars So Quickly?
No worries, this is totally normal! We've optimised the power management to protect your battery's lifespan, so you might see a quick initial drop. You'll still get >40km of pure electric power!
Check exact battery level by:
- Pressing the button on top of the battery
- Quick-pressing the power button twice while your bike's on
🔄 How Long Will My Battery Last Before Needing Replacement?
Cooly Bikes batteries are designed for 800-1000+ charge cycles - typically 2-5 years of regular use.
Practical lifespan:
- Twice weekly charging: 4-5 years
- Daily commuters: 2+ years
- Weekend riders: 5+ years
Signs your battery needs attention:
- Range drops below 60% of original capacity
- Takes significantly longer to charge
- Doesn't hold charge when not in use
All Cooly Bikes come with a 1-year warranty, and we stock replacement batteries for all models!
🚲 Can I Ride My eBike if the Battery Dies?
Absolutely! All Cooly Bikes function as regular bicycles when the battery's flat.
What to expect:
- Bike feels heavier (33-39kg depending on model)
- All mechanical functions work normally
- You can pedal home - just with more effort!
Emergency tips:
- Switch to lowest gear for easier pedalling
- Plan routes with battery buffer
- Consider carrying the charger for longer adventures
🎯 How Can I Maximise Battery Life and Range?
For maximum range per charge:
- Use pedal assist instead of throttle-only
- Start with lower assist levels (1-2)
- Maintain proper tyre pressure monthly
- Keep steady pace vs frequent acceleration
- Plan routes to minimise headwinds
For long-term battery health:
- Store at 50-80% charge if unused for weeks
- Avoid extreme temperatures
- Charge regularly - don't leave empty
- Clean battery contacts with dry cloth
Gold Coast specific tips:
- Rinse bike after beach rides (avoid battery area)
- Store indoors during storm season
- Take advantage of our flat coastal paths!
🌏 Where Are Your E-Bikes Made?
We design every Cooly Bike right here in sunny Coolangatta on the Gold Coast! Manufacturing happens in China with our certified suppliers, where we ensure everything meets our chill, high-quality standards and Australian safety compliance.
💧 Are Your E-Bikes Water-Resistant?
Yep, they are! Just don't take them for a swim or hose them down when cleaning. A little rain's fine, but let's keep the electrical bits dry where it counts. Perfect for Gold Coast beach cruising!
🔧 Do E-Bikes Need Regular Maintenance?
Sure thing! We recommend servicing your ride once yearly or every 2000km - whichever comes first. Keeps everything running smooth, just like cruising down the coast.
Basic maintenance includes:
- Brake adjustments
- Tyre pressure checks
- Chain lubrication
- Battery health checks
🔊 Why Is My Shock Creaking?
If there's a creak, it's likely the preload adjustment collar (the thing you can twist at the bottom of the spring). Just tighten it up and the creak will vanish! Easy fix, legends!
🔊 What's the Clicking Noise Over Bumps?
If you hear clicking over bumps, it's likely from the lower frame pivot point. There's a bolt there that needs to be loosened slightly, add some lube, and the noise will disappear!
🛠️ Where Can I Take My Cooly Bike for Repairs?
For general maintenance, any local bike shop should sort you out! For specific parts or warranty issues, give us a shout - we've got you covered during the warranty period.
Gold Coast riders: We have a certified mobile mechanic for on-site service!
Contact us: 📞 07 5518 3478 | 📧 connect@coolybikes.com
🛞 What Pressure Should My Tyres Be?
MAXIMUM 20 PSI - no exceptions! Anything over 20 PSI could cause the tube to pop and lead to serious injury. You've been warned, legends!
Check tyre pressure monthly for optimal performance and safety.
🤝 Can I Become a Cooly Bike Dealer or Distributor?
Absolutely! We're always looking for epic partners. Drop us a request through our contact form and we'll chat about the details. Let's spread the Cooly vibes together!
⚖️ What's the Weight Limit for Your Bikes?
Our bikes can comfortably carry up to 150kg. So load up with your beach gear, surfboard, and good vibes - and enjoy the ride! 🏄♂️
Still got questions? Hit us up! 📞 07 5518 3478 | 📧 connect@coolybikes.com | Visit coolybikes.com
Follow the adventure: @coolybikes on all socials! 🌊🚴♂️