Cooly Bikes Warranty

At Cooly Bikes, we’re all about quality, reliability, and making sure you’re stoked with your ride. Our comprehensive Australia-wide Warranty has your back, giving you peace of mind every time you hit the road.

Need Help?
For any warranty, service, or parts inquiries, reach out to our Tech Team for quick and thorough support. You can kickstart your Service or Warranty Request by filling out our easy online form here. This helps us handle your claim smoothly and efficiently.

If you bought your bike from a local dealer, please contact them first for assistance, we value our dealer network and want to ensure you’re supported every step of the way.

Thanks for choosing Cooly Bikes for your electric adventure, welcome to the Cooly Crew!

Warranty Coverage

Timeframe:

Frame: 1 years
Motor: 1 years
Battery: 1 years
Controller & Display: 1 years
Charger, Flywheel, Speed Control Switch: 1 year

What’s Covered:

Manufacturer faults, defects, or failures
Original owners with a valid proof of purchase

What’s Not Covered:

Misuse: Impacts, collisions, stunts, or any freestyle activities
Natural Events: Water damage, floods, fires, storms, or other natural disasters
Environmental Exposure: Rust, stains, or damage from external elements
Foreign Debris: Damage caused by objects or materials entering the bike
DIY or Unauthorised Repairs: Any work done outside of Cooly-approved services
Freight or Transport: We recommend getting shipping insurance for extra peace of mind
Wear & Tear Items: Tyres, tubes, brake pads, bearings, seats, and other consumables
Neglected Maintenance: Ignoring regular servicing as outlined in your manual
Modifications: Changes from the original setup or adding non-Cooly-approved parts.
Unlocking The Speed On Your Bike: Increasing the speed beyond 25km/h
Giveaway Items: Products won through contests or promotions

Making a Claim

Eligibility:

You must be the original purchaser and provide a valid receipt
Claims must be lodged within the warranty period from the date of purchase

What to Do:

Contact our team to help diagnose the issue and complete a Service Request.
If it’s a manufacturer fault, we’ll either ship out a replacement part, direct you to a dealer, or in some cases, arrange a return at our cost.
All returned items must be securely packed, damage during transport won’t be covered.

Warranty Void Conditions

Using non-Cooly parts or making modifications voids your warranty and can lead to safety risks. This includes changes to the battery, motor, controller, transmission, suspension, or braking systems.

Got questions? No worries—reach out to our team anytime. Happy cruising!

Welcome to Cooly Bikes

Based on the Gold Coast, Cooly Bikes is your go-to shop for high-quality electric bikes and ebikes. We are family-run business from the surfside town of Coolangatta on the Gold Coast. Proudly 100% Aussie owned, we're all about helping our mates and community soak up the beauty of our Aussie coastline with an affordable, quality e-bike. Whether you're into surfing, beach days, family adventures or just cruising around, we've got you covered.

Let’s face it, things can get hectic when the waves are firing, with traffic, parking, and crowds. Why waste time searching for a parking spot or getting stuck in traffic? Just hop on one of our electric bikes and snag a front-row park, or escape the crowds by cruising along the sand to find an uncrowded spot. At Cooly Bikes, we know how key it is to have an affordable and active way to get around.

So, kick off your adventure with us and ride into the good vibes at Cooly Bikes!

Our mission at Cooly Bikes is to bring the laid-back beach lifestyle to everyone. We’re here to make exploring easy and fun with our affordable, high-quality e-bikes.

We believe in the power of two wheels to connect you with nature, escape the hustle, and embrace the simple joys of life. Whether you’re cruising to catch the sunrise/sunset, heading to a secret surf spot, or just enjoying a family ride, we’re all about helping you ride into endless good times. Join us at Cooly Bikes and let’s make every journey an adventure!

Our vision at Cooly Bikes is to see everyone embracing the coastal lifestyle, where the journey is as enjoyable as the destination. We imagine a world where people swap the car keys for bike helmets, discovering new places and creating unforgettable memories along the way.

We’re all about fostering a sense of freedom and connection to our beautiful environment. With every ride, we aim to inspire a community that values adventure, sustainability, and the pure joy of cruising. At Cooly Bikes, we’re dreaming of a future filled with endless rides and endless smiles.

Join the Cooly Bikes Family

When you choose Cooly Bikes, you’re not just getting a bike; you’re joining a family of like-minded individuals who value sustainability, adventure, and community.

Together, we can make a difference, one ride at a time. Embrace the beach culture, explore new horizons, and ride with purpose—join the Cooly Bikes family today.